How many times have we seen this before? No names of course.
The irony of this cartoon is that the "employee" may in fact be correct. Granted that a chart with this kind of dramatic drop-off is not typically illustrative of positive performance, we all too often pay these one-dimensional measurements too much attention.
Like the analogy of the airline pilot sitting behind a cockpit dashboard with only an altimeter. When asked by a (nervous) passenger, he responded, "Oh that? This week I’m really concentrating on managing my altitude better… next week I’ll work on airspeed".
How many times have you seen organizations look myopically at a single indicator, often inciting drastic management decisions and policies?
Organizations in today’s competitive environment need a much more balanced view of their corporate health, taking things like customer perspective, internal processes and knowledge/skills and abilities development into consideration with financial indicators. Sound familiar? This is exactly the approach taken by The Balanced Scorecard, which has unfortunately of late, been associated more with software vendors (and their management "dashboards") than then original methodology written by Robert Kaplan and David Norton more than fifteen years ago.
(Cartoon Courtesy Charlos’ Toons @ www.CharlosToons.com)
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