A business is simply a collection of related services that together produce and deliver value. Even within manufacturing, energy, agriculture and other resource-based organizations, it is the effective management of services that distinguishes the good from the great.
“Strategy without tactics is the slowest route to victory. Tactics without Strategy is the noise before the defeat.” Sun Tsu (”The Art of War”) If there is one thing missing from so many otherwise great organizations I’ve worked with, it is strategy execution. Many managers understand that a strategy is essential for success over the [...]
I just finished reading an article by Gartner (“CEO Advisory: Information and Technology Leadership Jobs Are Proliferating”, October 16, 2012) introducing several new “Chief Officer” roles within corporate IT, or at least the trend as Gartner perceives it. It strikes me that there are already so many “chief officer” roles (including Chief Sales Officer, Chief [...]